During our business hours, we have counselors working at our front counter, answering the phones, and responding to ASK DON e-mails. Please feel free to contact these staff members with any financial aid questions you have. Most questions can be easily or quickly resolved by a counselor on duty, but if your situation requires a sit-down appointment with a counselor, those on duty can help you set this up. Please note that during registration times we only accept appointments on a walk-in basis, and that we cannot set up appointments for counselors during the time in which they are initially considering an appeal.