Financial Aid Problem Resolution
The Office of Student Financial Services strives to provide the most accurate
financial aid information and assistance to prospective, continuing and former
students and parents of The University of Texas at Austin. If a student and/or
parent has an issue that cannot be resolved via phone or e-mail with a Financial
Aid Counselor, there are a number of options. The customary problem resolution
avenues are as follows:
Financial Aid Counselor's Supervisor:
Call our office at (512) 475-6282 or Ask Finaid!
Office of Student Financial Services Ombudsperson:
If you have already received a response to your issue from a Financial Aid Counselor,
but feel the matter requires further review, you may contact our Ombudsperson:
Sonje B. Johnson, Assistant Director
sonje.johnson@austin.utexas.edu
sonje.johnson@austin.utexas.edu
Intermediaries outside of the Office of Student Financial Services:
The University of Texas at Austin's
Office of the Ombuds.
To ask a question or to make an appointment, e-mail or call the UT Student Ombuds at (512) 471-3825.
To ask a question or to make an appointment, e-mail or call the UT Student Ombuds at (512) 471-3825.
U.S. Department of Education's
Federal Student Aid Ombudsman.
Resolve a loan problem, submit a request for assistance or call the FSA Ombudsman at 1(877)557-2575.
Resolve a loan problem, submit a request for assistance or call the FSA Ombudsman at 1(877)557-2575.