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Financial Aid Problem Resolution
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Office of Student Financial Services Ombuds
The Office of Student Financial Services strives to provide the most accurate financial aid information and assistance to prospective, continuing and former students and parents of The University of Texas at Austin. If you have an issue that you have been unable to satisfactorily resolve with your financial aid counselor, you may contact our Ombuds for further assistance:

Federal Student Aid Ombudsman Group
The Federal Student Aid Ombudsman Group is dedicated to helping resolve disputes related to Direct Loans, Federal Family Education Loan (FFEL) Program loans, Guaranteed Student Loans, and Perkins Loans. The Ombudsman Group is a neutral, informal, and confidential, last resort resource that helps students resolve federal student loan disputes. Students should make every effort to resolve student loan problems before contacting the Ombudsman Group.