Office of Student Financial Services Ombudsman
The Office of Student Financial Services strives to provide the most accurate
financial aid information and assistance to prospective, continuing and former
students and parents of The University of Texas at Austin. If a student and/or
parent has an issue that cannot be resolved with the student's Financial Aid
Counselor, there are a number of options. The customary problem resolution
avenues are as follows:
Financial Aid Counselor's Supervisor:
Call our office at (512)475-6282 or Ask DON!
Financial Aid Appeals Committee Chair:
Sonje B. Johnson, Assistant Director: sonje.johnson@austin.utexas.edu
Office of Student Financial Services Ombudsman:
Santa Z. Garza, Assistant Director: santa.garza@austin.utexas.edu
Office of Student Financial Services Director:
Thomas G. Melecki, Director: tom.melecki@austin.utexas.edu
Standing Committee of the General Faculty - Committee
on Financial Aid to Students (B-1):
Clark R. Wilson, Committee Chair: crwilson@mail.utexas.edu
Intermediaries outside of the Office of Student Financial Services:
The University of Texas at Austin's
Office of the Ombudsperson.
To ask a question or to make an appointment, e-mail or call the UT Ombudsperson at (512)471-3825.
To ask a question or to make an appointment, e-mail or call the UT Ombudsperson at (512)471-3825.
Department of Education's
Federal Student Aid Ombudsman.
Resolve a loan problem, submit a request for assistance or call the FSA Ombudsman at 1(877)557-2575.
Resolve a loan problem, submit a request for assistance or call the FSA Ombudsman at 1(877)557-2575.