• Not registered for enough hours.
• If you intend to register for (or add) full-time hours in January, your funds will release after you do so.
• If you you intend to register for less than full-time hours, you must notify OSFS via Ask DON! Your financial aid may need to be adjusted.
• Bad address on file.
  Update your address on the UT Direct Address Change page.
• Financial aid bar.
  Pay your bar on the UT Direct What I Owe page.
• Have not turned in promissory notes.
  Sign and submit any required promissory notes.
• Have not completed the Financial Aid Notification.
  Complete your E-FAN by going to CASH.
• Have not completed loan counseling.
  Complete your loan counseling by going to CASH.

All student funds (such as grants, loans, and most scholarships) come through the Office of Student Financial Services. That money is then made available to the Office of Accounting where they pay any outstanding debt (usually tuition & fee bills or housing payments) you may have. Any remaining funds are directly deposited into your bank account (if you've already designated a bank) or they are mailed to you at one of the two addresses you have on file with the University. Initial University checks are mailed to your permanent address and subsequent mailings go to your local address.

To designate a bank for direct deposit, go to My Bank Information on UT Direct. To update your address, go to the UT Direct Address Change page.

Check CASH (Check Aid Status Here) to determine if you have any outstanding requirements.

Check CASH (Check Aid Status Here) to see if your financial aid has been released. You can also check the Where's My Check? page on UT Direct.

There are several ways to get help from our office. The fastest and easiest way is to visit Ask DON! You can also search this web site or call or drop by our office Monday, Tuesday, Thursday and Friday from 8:30a.m. to 4:30p.m., or Wednesday from 9:00a.m. to 4:30p.m.